cb22's Privacy Policy

1 General Overview

cb22 ("we", "us", or "the platform") provides a safe and reliable online casino and betting service for players in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring complete transparency in how we store and use their personal information.

This Privacy Policy ("Policy") describes in detail what information we collect when you use cb22's website (cb22.cam) and related services, how that information is used, who it may be shared with, and what your rights are.

This Policy applies only to digital services owned and operated by cb22. cb22 bears no responsibility for third-party websites or services.

2 Who This Policy Applies To

This Privacy Policy applies to the following individuals:

• All members or users registered with cb22.
• Any person who browses the cb22.cam website.
• Those who contact cb22 via live chat or email.
• Those who participate in our promotional offers or bonus programmes.

Please note that cb22's services are intended only for those aged 21 and above. Users are given the opportunity to verify their age during account registration.

3 What Types of Information We Collect

cb22 collects various types of information in order to provide its services. This information can be divided into two main categories:

3.1 Personally Identifiable Information

When you open an account with cb22 or fill out a form, we may collect the following information:

• Full name (in Bengali or English).
• Date of birth (for age verification).
• Email address.
• Mobile number.
• National ID or passport number (for identity verification).
• Address information (division, district).

3.2 Transaction and Financial Information

We store the following information for payment processing:

• Deposit and withdrawal history (date, amount, method).
• Mobile number associated with a bKash, Nagad, Rocket, or Upay account.
• Bank account details (where applicable).
• Transaction reference number.

3.3 Technical and Usage Information

Our platform automatically collects certain technical information:

• IP address and device information.
• Browser type and version.
• Pages accessed and session duration.
• Cookies and session data (see Section 6 for details).
• Game play history and betting records.

4 How Information Is Collected

cb22 collects information in the following ways:

• Directly from you: Through account registration, login forms, identity verification, deposit/withdrawal requests, and support contacts.
• Automatically: Through cookies, log files, and similar technologies during your use of the platform.
• From payment partners: Confirmation information received from bKash, Nagad, Rocket, or Upay for transaction verification.
• From identity verification services: Third-party verification services required to ensure account security.

5 How Collected Information Is Used

cb22 uses user information only for the following legitimate purposes:

5.1 Service Delivery and Operations

• Creating, verifying, and maintaining your account.
• Processing deposits and withdrawals.
• Managing game services and bonus programmes.
• Providing 24/7 live chat support in Bengali.

5.2 Security and Fraud Prevention

• Detecting account fraud and unauthorised access.
• Complying with Anti-Money Laundering (AML) regulations.
• Detecting and preventing multiple accounts.
• Age verification to ensure responsible gambling.

5.3 Communication and Notifications

• Transaction confirmations and account-related notifications.
• Information about promotional offers and bonuses (only with your consent).
• Notifying you of changes to policies or services.

5.4 Platform Improvement

• Analysing and improving the user experience.
• Identifying and resolving technical issues.
• Evaluating the performance of new games or services.

6 Cookies Policy

The cb22 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help our platform function more effectively.

We use the following types of cookies:

• Essential cookies: Necessary for maintaining login sessions and running core services.
• Functional cookies: Used to remember your language preferences and other settings.
• Analytics cookies: Collect statistical data to monitor and improve website usage.
• Security cookies: Help prevent fraudulent activity and cyber attacks.

You can control cookies by changing your browser settings, though disabling certain cookies may limit some platform functionality.

7 Sharing Information with Third Parties

cb22 may share user information with third parties in the following limited circumstances:

• Payment service providers: Only the transaction information necessary to process bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: With approved service providers for age and identity verification.
• Game service providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi may view play records.
• Legal obligations: Where required to comply with court orders, lawful requests from law enforcement, or regulatory requirements.

8 Data Protection Measures

cb22 uses industry-standard security technology and practices to keep your personal and financial information safe:

• SSL/TLS Encryption: All data transfers on cb22.cam are protected by 256-bit SSL encryption.
• Password Hashing: User passwords are never stored directly; only encrypted hashes are kept.
• Secure Server Infrastructure: Data is stored in secured data centres where unauthorised access is prevented.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities.
• Access Controls: Staff have access only to the information needed to carry out their responsibilities.

Even so, no data transmission over the internet or electronic storage is completely secure. We strive to ensure the highest level of protection, but a guarantee of complete security is not possible.

9 Data Retention Period

cb22 retains user information in accordance with the following policy:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations.
• Financial records: Transaction records may be retained for an extended period in accordance with AML regulations.
• Technical logs: Generally retained for up to 90 days, after which they are securely deleted.

At the end of the retention period, information is securely destroyed or anonymised in a way that prevents identification of any individual.

10 User Rights

You have the following rights regarding your personal information held by cb22:

• Right to access: You have the right to request information about what data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that the use of your information be limited in certain cases.
• Right to opt out of marketing communications: The right to unsubscribe from promotional emails or notifications.
• Right to data portability: The right to request your information in a structured format.

To exercise these rights, email [email protected] or contact our support team via 24/7 live chat. We will process your request within a reasonable timeframe.

11 Children's Privacy

cb22's services are intended only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a person under the age of 21 has opened an account, we will immediately close that account and delete the associated information.

12 Changes to the Privacy Policy

cb22 may update this Privacy Policy from time to time. In the event of significant changes, we will notify you in the following ways:

• By posting a notice on the website.
• By sending a message to your registered email.
• By informing you of the changes at your next login.

Continued use of the service after any changes will be taken to mean that you have accepted the updated policy. We therefore request that you always read the latest version of the policy.

13 Relationship with Other Policies

This Privacy Policy works as a complement to cb22's other policies and guidelines. For more details, see:

• Terms & Conditions — The overall terms for using the platform.
• Responsible Gaming — Guidelines for safe and responsible gambling.
• FAQ — Answers to common questions.

In the event of any conflict, this Privacy Policy will take precedence on matters related to privacy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7.

We will endeavour to respond to your request within a reasonable time of receipt. Complex requests may require more time, but we will keep you informed of the progress.